Our progress delivering Crown land 2031

We're making great strides in achieving the goals we've set in Crown land 2031. We've been laying the groundwork for big changes and future wins.

Our Crown land year in review reports provide an update on the work we've done and highlight the big gains we made during each financial year.

Crown land year in review 2023-24

Read what we achieved during 2023-24 financial year and where we are headed.

Focus area 1 – Public value framework

Action	Status	Update
1.1 Build and test a public value framework	Complete	We've developed a framework to show how Crown land is valued, measured, and used in decisions. We'll keep improving it as we learn more.
1.2 Develop a set of measures for reporting on the public value generated by the Crown estate	Complete	The first set of measures, as outlined in the value of Crown land infographic within Crown land year in review 2023-24 (PDF, 3.5 MB), will be expanded as our data grows.
1.3 Embed public value tools and instruments to support decision-making in the access and use of the Crown estate	In progress	We're developing new tools to evaluate the public value of different uses and management options for Crown land. This will help us better incorporate public value into our decisions.

Focus area 2 – Aboriginal land rights, land ownership and native title

Action	Status	Update
2.1 Work with Aboriginal people to create opportunities	Complete	We aim to support Aboriginal employment and grow Aboriginal businesses. The Department has updated its Aboriginal Procurement Strategy.
2.2 Establish policies and practices that recognise Aboriginal cultural heritage	In progress	We're recording Aboriginal sites in our asset register to better manage and protect them in partnership with Aboriginal people. The project's scope and timeframe have been revised.
2.3 Deliver resources and training	Complete	We've improved our Crown land manager training to educate about Aboriginal land rights and connection to Country. This included updating materials, creating videos, and holding training sessions and workshops.

Focus area 3 – Data and information availability

Action	Status	Update
3.1 Identify system and data improvements	Complete	We've created a strategy and framework to improve data transparency and access. A working group is enhancing data quality and availability for better customer experience and decision-making.
3.2 Improve integration with other systems	Complete	We've found ways to improve data integration and set up a register to track and prioritise projects. We'll prioritise based on business needs, budget, and resources.
3.3 Make more departmental data and spatial information accessible	Complete	We've increased the availability of data and spatial information for customers and stakeholders. Crown land data is now on the NSW Planning Portal, and a self-service webpage allows online searches and access. A data strategy guides ongoing improvements to share data better.

Focus area 4 – Asset management and land allocation reform

Action	Status	Update
4.1 Design and begin delivery of a prioritised asset management framework	In progress	We're using an asset management framework to guide investments and manage assets strategically. We're following our first Strategic Asset Management Plan for Crown land. Next, we'll develop a detailed asset register and lifecycle management for directly managed assets.
4.2 Develop strategies for investment in Crown land	Complete	We've developed a plan to work with partners and communities to unlock opportunities and maximise public value. This plan ensures Crown land assets and services provide appropriate returns to the people of NSW.
4.3 Develop a climate change adaptation plan	In progress	We're finalising our first climate change adaptation plan, which will be released soon. It outlines actions we will take to mitigate risks and adapt to climate change. The plan combines existing and new programs and aims to embed climate considerations in our decision-making.
4.4 Design and deliver training, tools and assistance programs for Crown land managers	In progress	We've provided tools and training materials to support Crown land managers. We've also reviewed our current manager network. The findings are now being used to create a road map for better future support.

Focus area 5 – Customer experience

Action	Status	Update
5.1 Develop and apply a strategy to optimise customer service	Complete	We've developed a customer service strategy to focus on customer needs. It was informed by a customer needs analysis, with insights from over 3,000 customers.
5.2 Review and reform customer transactions	Complete	We're partnering with Service NSW to streamline customer experience, with online forms, a new licensing matrix, and faster processing for permits and Crown road purchases.
5.3 Give customers clearer guidance	In progress	Next steps: We're improving our website information and navigation for clearer guidance. The timeframe has been extended to review, organise, and optimise all content for usability.
5.4 Contribute to regional tourism	In progress	We held stakeholder workshops to create a practical tourism approach for Crown land, aiming to deliver social and economic benefits for NSW. We're developing a tourism action plan to guide decisions and support regional tourism.